FAQ

All you want to know about our brand and our products
Thèmes FAQ
The Brand
1.Cosmetics 27

Cosmetics 27 is a line of natural skincare products that specifically target skin regeneration and health. The formulas are all centered on the power of Centella Asiatica, our signature plant with incredible resources, also known as the "longevity plant". The natural formulas are carefully and specifically prepared to provide significant results, validated via efficacy tests.

Our products are natural (84% to 100%). Their formulas are made from plant-based extracts. They contain no parabens, no phenoxyethanol, no petrochemical derivatives, no silicones, and no mineral oils. Our products undergo rigorous tolerance, safety and efficacy tests. They are not tested on animals.


We comply with our own specific formulation charter which evolves according to innovations, studies and research on natural products. Our purpose is to provide safety and the highest level of skin tolerance and efficacy.

2.The Founder

Michèle Evrard has worked in the cosmetic industry for more than 20 years, with a strong emphasis on product development. She inherited this passion from her studies in pharmacy, which gave her a taste for research and pharmaceutical preparations that provide targeted and personal treatment. Michèle Evrard creates effective, "authentic", ethical, uncompromising products which combine technology and innovation with the tradition of compound preparations.

In 2002, when trying to "erase" a scar from her skin, she discovered the repairing virtues of Centella Asiatica. This was a revelation: the plant contains a superior cosmetic dimension, capable of fulfilling the demanding criteria of comprehensive regenerating and anti-aging treatments. Cosmetics 27 products, genuine re-balancers of skin tissue, have been designed around the powerful properties of Centella Asiatica, the products signature plant also known as the "longevity plant".

The treatment of the skin is focused on key needs: moisturizing, repair and, with age, correction. Cosmetics 27 are natural "cosmeceutical" skin care products with tried and tested efficacy which target these needs.

M.E. SkinLab defines a cosmeceutical product as a cosmetic product inspired by traditional pharmaceutical preparations in terms of formulation as well as intended actions. Cosmetics 27 are not simply cosmetics; they are genuine treatments enhancing the skin's beauty.

3.The Preparations, “made to measure”

The Concept

According to Michèle Evrard's philosophy, the skin does not adapt to the product, the products adapt to what the skin wants or needs. It is therefore important to learn about the skin, understand and feel the skin so as to prepare and use the products in “made to measure” preparations (blends).
Cosmetics 27 are designed to work together in a complementary, synergistic and modular manner. The combination of product formulas is intended to be greater than the sum of their parts. The products' actions are maximized and the results are optimized. Every product can become an "ingredient" from which you can create your own tailor-made preparation.

How can I choose my preparation 27?

We feature 10 preparations on the e-shop which best respond to universal basic needs for the skin; you can find them in the section “the Preparations” in the menu “e-shop”.  Those preparations are only suggestions that can be adapted for daily and evening skincare. While the combinations are infinite, their creation is a fairly simple process as the mixtures and dosages are limited to 2 or 3 products at the most. The mixtures and dosages can be learnt relatively intuitively.

You have access to a personalized diagnostic on our homepage that will help you to choose the suitable products for your skin needs.

How to make a bespoke preparation?















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The Products
1.How can I test Cosmetics 27 products?
  • Samples :

The « Essential trial kit » is a samples kit (3 samples x 4 products) that allows testing of the products. You can also choose your samples to make your own kit.

  • Box 27:

You can also test via the Box 27, a box that includes 4 travel sizes of our star products. This will allow you to test the products over a one month period.  

Test them to adopt them!

Discover our BOX 27 & our samples kits

2.Natural products

Our products are natural (84% to 100%). The formulas are made from plant-based extracts. They contain no parabens, no phenoxyethanol, no silicone, and no mineral oil. Our products undergo rigorous tolerance, safety and efficacy tests. They are not tested on animals.

We comply with a specific and precise formulation charter which evolves according to innovations, studies and research on natural products.

3.What is Centella Asiatica ?

Centella Asiatica is a plant that grows in tropical and subtropical regions (India, Madagascar, China, and Indonesia). Part of the Indian pharmacopoeia, it has been used in Ayurveda medicine for more than 3,000 years. In particular, it is recognized as having beneficial effects on the treatment of various skin conditions and on the stimulation of micro-circulation.

Centella Asiatica is also called “tiger grass” after an ancient Laotian legend relating about a young farmer well known for his spectacular recovery on wounds and serious diseases.

Indeed, by observing the tigers rolling in grass to heal their wounds, the farmer has discovered the healing properties of Centella Asiatica. He could afterwards impress the chief from the village who accepted to give him his most precious treasure, his daughter.

Centella Asiatica has been used since then in medicine and in Ayurveda therapies. It has proved through R&D that it contains extraordinary resources in terms of stimulation of collagen synthesis but also in the stimulation of micro-circulation (validation tests).

This promise of visible results is also the one of Cosmetics 27.

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Use & Application tips
1.Order of application of the Cosmetics 27

Cosmetics 27 products are meant to act in a complementary way and are used “intuitively and instinctively”. The skin will quickly dictate what is and isn’t suitable. There is a logical order of application for our products, to guarantee better penetration and effectiveness.

Not all stages of this “regime 27” are compulsory on a daily basis, which is precisely why our approach advocates “intuition”. All our products can be used day and night.

The principle of Preparations 27 also makes it possible to blend the products and therefore the “steps”, simplifying  the routine  and optimizing product efficacy.

A daily 27 routine does not take more than 5 minutes (except for the mask which is not a daily process). Think of it as your daily “skin therapy”. The skin is subjected to many stress factors throughout the day; you owe it to your skin!

Follow the same routine in the evening. If you must focus on a single ritual, it should be to remove make-up and cleanse your skin!! Your skin will sleep better, able to breathe and recover. If you have 1 extra minute to spare, help the skin to replenish itself!

You will see for yourself the excellent results which will convince you to take care of your skin!

2.Dosage guide

3.Use & Application tips

How can I get a personnalized advice ?


You can get a personnal advice regarding the utilization of the products linked to your skin type, the different steps of application or any other enquiry. Contact our customer service by phone at +33 1 84 16 23 62 from Monday to Friday (9 am- 6pm) or via email at : contact@cosmetics27.com

Men & Cosmetics 27
1.Men’s skin

Men’s skin is different from women’s in terms of appearance and physiological constitution. This explains how men’s skin reacts, evolves and ages.

In fact, men have the same needs as women: cleansing/exfoliation- moisturizing- specific skin care products - regeneration.

They naturally focus on dedicated product brands which generally revolve around shaving and after-shaving and are therefore reassuring! But for their skin care needs, they can in fact use the same products as women, by dosing and applying the products differently.

Cosmetics 27 products are equally suitable for men and women.

What initially makes them completely acceptable is the packaging, then, the textures, the natural fragrance and finally the results!

Be sure to test them, gentlemen!

  1. Oilier, therefore more resistant skin

Men’s skin is oilier, men’s level of testosterone is 10 times higher than women’s which, as a result, significantly stimulates the sebaceous glands. As the hydrolipidic film on the surface contains more sebum, men are better protected against external stress factors. The composition of sebum is different in men. It contains squalene, which has irritating and inflammatory effects, which creates more favorable conditions for the appearance of acne.

  1. Thicker, firmer skin

Men’s skin is thicker (25% thicker than women’s), more elastic, firmer: the cell layers which make up the epidermis are more numerous and the dermis contains more collagen. This thickness gives the skin great resistance; it is less responsive to external stimuli.

  1. Sensitive and sensitized skin…

Men’s skin is more vascularized than women’s. Men’s skin is more sensitive than women’s: as the layer of subcutaneous fat is thinner in men, the skin responds more quickly to stimuli as well as pain and weather conditions (more nerve endings). Men are therefore more sensitive to sunburn than women. Why? Because of the hormones which are involved in the thickness of men’s skin and which also gives it more resistance.  Sensitivity is enhanced by daily shaving, a major source of skin irritation and dehydration.



  1. Sometimes dry skin…

Whether innate or acquired, men often suffer from dry skin. Dry skin frequency increases with lifestyle, in particular for urban dwellers (stress, pollution, air conditioning, excessive heating), but also with the climate and the absence of protection (extreme cold or bright sunshine). Men also perspire more than women; their skin therefore becomes dehydrated more quickly by evaporation.

  1. Skin that ages slower but ages nonetheless!

All these factors could delay the ageing process. However, as soon as ageing signs appear, wrinkles will be more pronounced and deeper. Women’s skin already sends warning signs from the age of 25/30, whereas men’s skin almost goes unnoticed until they hit their 30s. After this age however, men can be quite brutally reminded of the skin ageing process…

2.Men & Cosmetics 27

  1. Can men use Cleanser 27?

Before shaving: Cleanser 27 softens the skin and exfoliates asphyxiating dead cells, which helps clear the hair and perfect shaving. The skin will be better prepared for an easier, gentler shave.

After shaving: Shaving attacks and stresses the skin. Cleanser 27 soothes the skin; it provides the skin with daily protection and relief. Excess dead cells are eliminated and the hydrolipidic film is reconstituted.

  1. Essence 27, ideal after-shave care

Essence 27 is a non-greasy moisturizing fluid ideally adapted to men’s skin. It helps rebuild the skin’s moisture reserves while soothing everyday irritation and razor burn. It also provides anti-oxidant and regenerating action to reinforce the structure of the skin tissue. A simple step, a few drops in the palm of the hands, followed by application onto the entire face.

  1. Is Baume 27 suitable for men?

Baume 27 is a “universal” skin care product suitable for all skin types. This global skin repair treatment is suitable for men with damaged, stressed skin, exposed on a daily basis (cold, climate, sun, shaving, sport, etc.). There is growing concerns over fragile, dry, sensitive... and damaged skin among men. Baume 27 is a solution tailored to all these needs as well as, more importantly, anti-ageing care needs. It moisturizes, nourishes, regenerates and provides anti-oxidant protection. We recommend combining it with Essence 27 to simplify the treatment (2-in-1) and adapt the texture to the skin’s taste and needs.

  1. Plasma 27, a mask for men?

This mask has been pre-impregnated with a non-greasy lightweight serum formula. No need to apply a thick layer of product! This 10 to 15 min moisturizing and anti-fatigue treatment-care product is ideal for men: jet-lag, long days, long nights, fatigue, stress, etc. Wake up your skin! Plasma 27 soothes your skin, reboots your cells and smoothes out your facial features in just a few minutes.

  1. Why use Huile 27 on your beard?

Huile 27 is the ultimate care product for your beard and moustache; it nourishes the hair, keeping it supple and shiny. The Huile 27 formula has a high level of regenerating, hydrating and soothing ingredients with omega 6 & 9. It only takes a few drops. Rub in the palm of your hands and apply onto your beard.



  1. Complex 27 L, lifting and anti-stress care for men

Complex 27 L is a smoothing and lifting concentrate ideal for stressed, damaged and tired skin, particularly in an urban environment. The features are lifted, fine lines less visible and the complexion radiant.

Shipping
1.Can my order be delivered abroad?

Of course, you can be delivered abroad! Cosmetics 27 delivers worldwide in spite of few destinations. If the country you wish to select for the delivery doesn’t appear while validating your order, please don’t hesitate to email our customer service at contact@cosmetics27.com or by phone: +33 (0)1 84 16 23 62. We’ll be happy to advise as promptly as possible.

2.Delivery charges and lead time

You can consult these information on the cart below.

Delivery zones 

Standard delivery*

Express delivery

Standard lead time

Express lead time

France (metropolitan)

Colissimo

6,50€

15,00€

2 working days

24 hours

Paris intramuros

6,50€ 

-

-

Upon request : delivery by courier for every order placed before 2 pm for same day delivery in Paris

Europe

DHL

15,00€

48 hours

24 hours

Africa, Middle East & Asia

DHL

28,00€

4 to 5 working days

48 hours (duty excluded)

Americas

 

Oversea territories (DOM TOM)

DHL

28,00€

33,00€

4 to 5 working days

48 hours (duty excluded)

Oceania

DHL

28,00€

33,00€

4 to 5 working days

48 hours (duty excluded)


FREE SHIPPING ABOVE 200€/£200 (FOR UK) FOR STANDARD DELIVERIES IN FRANCE AND EUROPE AND ABOVE $200 IN AMERICAS, OCEANIA, ASIA, AFRICA AND MIDDLE EAST

3.I live in a country which is not listed on the website, how can I get the products?

M.E. Skinlab doesn’t deliver in every country for customs and cosmetics regulation reasons.

You will be able to consult the list of countries in which we deliver the products in the FIND US section. For further information, you can reach our customer service by phone at +33 1 84 16 23 62 from Monday to Friday (9 am- 6pm) or via email at: contact@cosmetics27.com

Your Account
1.I forgot my password or my log in, what can I do?

You can reset your password by clicking on the link « password forgotten? », the password will be resent to the chosen e-mail address when you subscribed to your account. If you meet any trouble, feel free to contact our customer care service by phone at +33 1 84 16 23 62 from Monday to Friday (9am - 6pm) or via the following e-mail address: contact@cosmetics27.com

2.How my Cosmetics 27 data are used?

Cosmetics 27 is committed to protect and ensures the confidentiality of your personal data.

The personal data present in your Cosmetics 27 account are saved and exploited exclusively by Cosmetics 27 in compliance with the actual legislation. Cosmetics 27 doesn’t have an access to your password or your credit card information. 

Click here to read our Terms and Conditions.

3.How can I update my personal details/info on my account?

Any modification? You can update your account in a very simple way!

In the section “My account”, click on the link “My information” et after you logged in, you’ll be able to modify your personal info.

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Payment
1.How can I settle my order?

We accept the following credit cards:

Accepted credit cards

ME SKINLAB has a secured method of payment : Ingenico, to insure authenticity of payment.

This is an authentification procedure of the owner of the credit card, which insures that it is the right person who makes the payment on the internet, in order to avoid any attempt of deceptive activity. Ingenico meets the regular banking requirements in terms of regulation.

We don’t accept payments by cheques or cash.

If you have a PayPal account, you can settle your order through this solution of payment.

Paypal accepted

2.How does it work?

- When you validate the order, select PayPal as the way you’re willing to settle the payment

- You are redirected towards your PayPal account

- Log in and validate the payment

- Once the payment is validated, you’ll get back automatically on the homepage www.cosmetics27.com to finalize your order. 

Your Orders
1.How can I track my order?

You can follow the status of your order by connecting to your personal online account. Please note that emails will be sent at every steps of the process from the validation of the order to the shipping from our laboratory. The shipping email will contain your tracking number, to use on DHL or Colissimo.

2.I didn’t receive my order, what should I do?

If you haven’t received your order within 7 days maximum date of validation of the order, feel free to contact us directly by phone at +33 1 84 16 23 62 from Monday to Friday (9 am- 6pm) or via email at :conso@cosmetics27.com

3.Has my order been validated?

When you finalize your order, we email you a confirmation. If you didn’t receive this email, please contact our customer service via email at contact@cosmetics27.com or by  phone : +33 1 84 16 23 62

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