Your Account

I forgot my password or my log in, what can I do?

You can reset your password by clicking on the link « password forgotten? », the password will be resent to the chosen e-mail address when you subscribed to your account. If you meet any trouble, feel free to contact our customer care service by phone at +33 1 84 16 23 62 from Monday to Friday (9am - 6pm) or via the following e-mail address: contact@cosmetics27.com


How my Cosmetics 27 data are used?

Cosmetics 27 is committed to protect and ensures the confidentiality of your personal data.

The personal data present in your Cosmetics 27 account are saved and exploited exclusively by Cosmetics 27 in compliance with the actual legislation. Cosmetics 27 doesn’t have an access to your password or your credit card information. 

Click here to read our Terms and Conditions.


How can I update my personal details/info on my account?

Any modification? You can update your account in a very simple way!

In the section “My account”, click on the link “My information” et after you logged in, you’ll be able to modify your personal info.


Is it possible to purchase on Cosmetics27.com without creating an account?

It’s possible to purchase on our website without creating an account. However, subscribing to an account will make you benefit of several advantages:

  • Follow your orders in real time and the history of your previous purchases

  • Save your delivery address and your credit card info to purchase more quickly

  • Manage the info on your account, your different delivery addresses and you email settings.


You have forgotten your password, what can you do?

To reset your password, you need to follow the instructions by clicking on “Password forgotten”. An email will be sent automatically to assist on the modification via a clickable link.

Please note that for safety reasons, we are not able to send your former password via email.


How can I create my Cosmetics 27 account?

Creating a Cosmetics 27 account is quick and simple!

First click on the section “My account” at the top left side of the site and select “Create an Account” by entering your email address. This space is personal and contains your shipping and invoicing data.

Complete the form with your personal info and click on the button “Validate”- This only takes 2 minutes.


We're committed to conceiving clean, natural, uncompromising skincare.

We engage in sustainability.

Michèle Evrard, Founder

Free gift

for orders above 200 €

Free Samples

in every orders

Customer service

+33 1 84 16 23 62 from Monday to Friday

Loyalty program

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