Your Orders

How can I track my order?

You can follow the status of your order by connecting to your personal online account.
Please note that emails will be sent at every steps of the process from the validation of the order to the shipping from our laboratory.
The shipping email will contain your tracking number, to use on DHL or Colissimo.

I didn’t receive my order, what should I do?

If you haven’t received your order within 7 days maximum date of validation of the order, feel free to contact us directly by phone at +33 1 84 16 23 62 from Monday to Friday (9 am- 6pm) or via email at

Has my order been validated?

When you finalize your order, we email you a confirmation.
If you didn’t receive this email, please contact our customer service :

Are exchanges and returns possible?

In compliance with the article L.121-21 from the French Code of the Consumer, the consumer has a 14 days period of withdrawal from the date of delivery of his order to return any article which would not fit his expectations, exchange the article or ask for a total refund with no penalty except the shipping fees. The product has to be return in perfect state in its original packaging. If required, it will has to be accompanied with all the accessories. If the previous obligations are not fulfilled, the buyer will lose his withdrawal right.

Cosmetics 27 commits to replace the defective products within a month subject to the evaluation of M.E. SkinLab laboratory.

Please don’t hesitate to contact our customer service via email at or by phone: +33 1 84 16 23 62 for any indication or requirement.

Why is it important to check the personal details before validating an order?

Checking the personal details before validating your order, allows us to avoid any delay on the process and conveyance on your order. Please make sure to type the correct information, if you forgot a mention or if you have a specific enquiry, please contact us. If you prefer to place your order via the phone, it’s also possible. Call our customer service at +33 1 84 16 23 62.

We're committed to conceiving clean, natural, uncompromising skincare.

We engage in sustainability.

Michèle Evrard, Founder

Free gift

for orders above 200 €

Free Samples

in every orders

Customer service

+33 1 84 16 23 62 from Monday to Friday

Loyalty program

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