Featured Questions

Place your order

After adding the products you wish to order to the shopping cart, click on the "Bag" icon at the top right of the screen, then on "Proceed to checkout". Fill in your information and choose the payment method you wish to use.


Return policy

You have a period of 14 working days to use your right of withdrawal if you are not satisfied with the product(s) you have ordered. This period runs from the day of delivery of the order. 

If you want to return your order, please send an email with the subject "RETURN ORDER" to contact@cosmetics27.com. Please include your order number, the product(s) returned and the reason for the return. We will get back to you as soon as possible to let you know how to proceed.

Please note that the product(s) must be returned in its (their) original packaging and cannot have been opened beforehand.


The order to apply your products

The Cosmetics 27 were designed to be used together in a complementary, synergistic and modular way. The product formulas are conceived to work together without adding to each other. There is a logical order of application of the products that guarantees better penetration and effectiveness. Not all the steps of the «Routine 27» are mandatory on a daily basis, which is precisely why our approach is based on intuition. All our products can be used during the day and in the evening. The mixology principle also makes it possible to mix the products, and so the steps to simplify the ritual and to optimize the effectiveness of the products.

If you have to only do one ritual, we recommend a good make-up removal and cleansing of your skin! Your skin will regenerate better, breathe better and rest. 


Cancel your order

Cancel your order before it is shipped, make a request via our contact form.


Exchange policy

We do not accept product exchanges. However, it is possible to return a product if you are not satisfied.


Mixology

Cosmetics 27 formulas are developed to work in synergy. Thanks to their biocompatibility and perfect complementarity, the mixture of the products gives life to a unique "formula" that meets your preferences in terms of texture and results: this is mixology. To adopt mixology, the only skill required is to understand, feel and listen to your skin intuitively to discover what it really needs.


Modify your cart

Modify your cart, click on the "Bag" icon at the top right of the screen, then click on "Cart". You can change the quantities or delete certain products. By clicking on "Continue Shopping”, you will return to the home page of the website and you can add new products to your cart.


Adapting products to your skin

To make sure you use the best products for your skin, C27 has developed a diagnostic that allows you to choose the best products for your problem. To make this diagnosis, click here.

You can also ask for a personalized advice by contacting our customer service by phone at 01 84 16 23 62 from Monday to Friday from 9am to 6pm or by e-mail via our contact form.


Use a promotional code

Use a promotional code, click on the "Bag" icon at the top right of the screen, then on "Proceed to Checkout" and "Have a promo code?". Then, enter your code in the "promo code" box. 


The scent of the products

All the perfumes used in our formulations are natural and allergen-free, which is why their scent may change over time. 

All our formulas contain less than 0.5% of perfume, which is why the smell of our products remains light. 

Recovery 27, a serum specifically targeting sensitive skin, does not contain any fragrance.


The different payment methods

When ordering on C27, different payment methods are available to pay for your order: credit card, PayPal, payment in installments with Stripe or the 3-month subscription payment for Baume 27 and Baume 27 Light Cream.

Payment by card:

Cosmetics 27 has a secure payment method: Systempay, to ensure the authenticity of the payment.

It is a procedure for authenticating the credit card holder, which ensures that it is you who makes the payment on the Internet, to avoid any attempt at fraud.

Systempay meets regular banking regulatory requirements.

PayPal Payment:

If you have a PayPal account, you can pay for your order using this payment solution.

How does it work?

- When you validate the order, select PayPal to pay
- You are redirected to your PayPal account
- Log in and validate the payment


Reaction or allergy after application

 In case of reaction or intolerance, stop using the product and consult a specialist.


Testing of products on animals

Our products are not tested on animals. We comply with the European regulation that prohibits animal testing on cosmetic products since 2009.


Create your customer account

Create your C27 customer account, click on the user icon at the top right and then on « No account? Create one here ». Afterwards, let us guide you to fill in the form.


How to keep C27 products

Our products should be kept at room temperature (18-25°C) and can be used up to 6 months after opening. Before opening, you can keep the products between 2 and 3 years depending on the batch number on the bottom label of the product. 

For more information about the conservation of your products, do not hesitate to contact us by specifying your batch number. 


Log in to your customer account

Log in to your C27 customer account, click on the user icon at the top right. Fill in your email address and password, then click on « Save ». 


Buy C27 products

You can buy C27 products directly online on our website. You can also find a list of our distributors and their locations here.


Modify your password

Change your C27 password, log out then click on « Forgot your password? ». Enter the email address you used to create your account and click on « Send reset link ».


Get C27 samples

The "Essential Trial Kit" is a sample kit (3 samples x 4 products) that allows you to discover the products and their properties. You can also select the "Customized Trial Kit" and compose your own personalized kit.

With each C27 order, 3 samples of 3 product references are offered to you. 

Alternatively, a "Customized Trial Kit" allows you to compose your own personalized pouch with 3 samples of 4 references and discover the products and their properties.

You also have the possibility to compose a BOX 27, which contains travel sizes that will allow you to discover and test the products over an average period of about one month.


Forgot your password

If you forgot your password, go to the login interface by clicking on the user icon at the top right of the screen, then click on « Forgot your password? ». Fill in the email address you used to create your account and click on « Send reset link »


Get personalized advice

You can get personalized advice on the use of products related to your skin type, application steps and any other question.

Contact our customer service by phone at +33 1 84 16 23 62 from Monday to Friday from 9am to 6pm or by e-mail at the following address: contact@cosmetics27.com.


Modify the email address linked to your account

Modify the email address linked to your account, click on the user icon at the top right of the screen and go to « my account ».


Is C27 a vegan brand?

At Cosmetics 27, we strive to formulate our products without animal origin. However, some of our products (Baume 27 and Pure 27) contain beeswax.

Beeswax is a texturizing agent with multiple benefits, including protecting the skin from external aggressions, moisturizing, and having healing properties.


Delete your customer account

If you want to delete your C27 customer account, send us a request via our contact form. We will do it for you.


Subscribe to the newsletter

You can subscribe to the newsletter when you create your C27 customer account by checking the box « Sign up for our newsletter » or by directly entering your email address in the « Newsletter » tab at the bottom of the home page.


Unsubscribe from the newsletter

If you do not wish to receive any more information from us, you can unsubscribe from our newsletter. To do this, an unsubscribe link is at the bottom of each newsletter. 


Enjoy our loyalty program

From your first purchase, you are eligible for this loyalty program.

Your Privilege account is automatically created and you can access it on your personal account space. You will also receive an email when you activate your program.

Each time you make a purchase, you will earn loyalty points:

1€ spent = 10 loyalty points
100 loyalty points = 10€ to spend

Validation of loyalty points after 14 days. 

Points can be used with each order (100€ min). 

Each status is valid for 12 months, after which it automatically expires if no purchase is made during that period.

If you have any question, please contact us.


Sign up for the Referral Program

Register for the C27 referral program, log in to you customer account and go to the “Referral” section. In this section, you will be offered several ways to sponsor your friend(s). Choose the one that suits you the best.


Faq Sections

Your Account
Create your customer account

Create your C27 customer account, click on the user icon at the top right and then on « No account? Create one here ». Afterwards, let us guide you to fill in the form.


Log in to your customer account

Log in to your C27 customer account, click on the user icon at the top right. Fill in your email address and password, then click on « Save ». 


Modify your password

Change your C27 password, log out then click on « Forgot your password? ». Enter the email address you used to create your account and click on « Send reset link ».


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Products
How can I test Cosmetics 27 products?

Samples:

The « Essential trial kit » is a samples kit (3 samples x 4 products) that allows testing of the products. You can also choose your samples to make your own kit.

Box 27:

You can also test via the Box 27, a box that includes 4 travel sizes of our star products. This will allow you to test the products over a one month period.

Test them to adopt them!

Discover our BOX 27 & our samples kits


The order to apply your products

The Cosmetics 27 were designed to be used together in a complementary, synergistic and modular way. The product formulas are conceived to work together without adding to each other. There is a logical order of application of the products that guarantees better penetration and effectiveness. Not all the steps of the «Routine 27» are mandatory on a daily basis, which is precisely why our approach is based on intuition. All our products can be used during the day and in the evening. The mixology principle also makes it possible to mix the products, and so the steps to simplify the ritual and to optimize the effectiveness of the products.

If you have to only do one ritual, we recommend a good make-up removal and cleansing of your skin! Your skin will regenerate better, breathe better and rest. 


Mixology

Cosmetics 27 formulas are developed to work in synergy. Thanks to their biocompatibility and perfect complementarity, the mixture of the products gives life to a unique "formula" that meets your preferences in terms of texture and results: this is mixology. To adopt mixology, the only skill required is to understand, feel and listen to your skin intuitively to discover what it really needs.


Show More >>
Place and track my order
Place your order

After adding the products you wish to order to the shopping cart, click on the "Bag" icon at the top right of the screen, then on "Proceed to checkout". Fill in your information and choose the payment method you wish to use.


Cancel your order

Cancel your order before it is shipped, make a request via our contact form.


Modify your cart

Modify your cart, click on the "Bag" icon at the top right of the screen, then click on "Cart". You can change the quantities or delete certain products. By clicking on "Continue Shopping”, you will return to the home page of the website and you can add new products to your cart.


Show More >>
Return
Return policy

You have a period of 14 working days to use your right of withdrawal if you are not satisfied with the product(s) you have ordered. This period runs from the day of delivery of the order. 

If you want to return your order, please send an email with the subject "RETURN ORDER" to contact@cosmetics27.com. Please include your order number, the product(s) returned and the reason for the return. We will get back to you as soon as possible to let you know how to proceed.

Please note that the product(s) must be returned in its (their) original packaging and cannot have been opened beforehand.


Exchange policy

We do not accept product exchanges. However, it is possible to return a product if you are not satisfied.


Les ingrédients
Active ingredient: hyaluronic acid

Hyaluronic acid is naturally present in many tissues and fluids of our body. It allows, for example, the sliding of bone surfaces between them. However, the skin is the element of the human body that contains the most hyaluronic acid. With collagen, it is indeed what allows the dermis to keep its structure, to remain firm and well hydrated.

Many C27 cosmeceuticals are composed of hyaluronic acid. However, this molecule has different functions in each of our products.

What is hyaluronic acid?

A natural component of the skin, hyaluronic acid was discovered in the early 1930s by the biochemist Karl Meyer. Hyaluronic acid was first used in ophthalmic surgery and then, since the 1990s, in aesthetic medicine.

Hyaluronic acid is found in the intercellular space of the epidermis and is used to reconstitute the structures of the skin and regulate hydration. As we age, the body produces less hyaluronic acid. Thus, it is considered that the skin contains only half of its initial hyaluronic acid at the age of 50. Without enough hyaluronic acid, the skin is less supple and firm, the features start to deepen and the first wrinkles form.

Industrially produced hyaluronic acid takes many forms: injections, dietary supplements and of course creams.

At Cosmetics 27, the molecule is present in our care products in the form of Sodium Hyaluronate, Disodium Acetyl Glucosamine Phosphate and hydrolyzed hyaluronic acid.

What are its properties on the skin?

 Hyaluronic acid has three functions for the skin: it participates in the synthesis of collagen, it maintains hydration and protects the dermis from external aggressions.

To maintain a beautiful and supple skin, it is important to provide the skin with a sufficient quantity of hyaluronic acid.

The action of hyaluronic acid varies according to its molecular weight and the way the molecule is split. In cosmetics, hyaluronic acid can therefore be used as a maintenance agent, as well as a humectant, conditioner and moisturizer.

The molecule, known to significantly improve skin hydration, forms a dense viscoelastic network with water that helps the dermis maintain its density and elasticity. Hyaluronic acid also stimulates skin regeneration and tones the skin tissue.

At Cosmétics 27, hyaluronic acid is integrated in our anti-aging ranges, but also in our sensitive skin serums and our moisturizers. You will also find this molecule in the following products: Essence 27, Recovery 27, Booster 27, Mask 27 and Eyes 27.

Essence 27 and Mask 27 will work specifically on moisturizing the skin, while Recovery 27 Sensitive Skin Serum will soothe the skin while helping to replenish it. Focused on the regeneration process of the dermis, the Booster 27 anti-aging serum will accompany you to protect the skin of the face against external aggressions. Hyaluronic acid can also act on the sensitive eye contour area: Eyes 27 will help you to effectively treat puffiness and dark circles.


Active: vitamin C

Vitamin C is a vitamin widely used in the health field to help the body fight against fatigue and winter ailments. This ascorbic acid, which is essential for our immune system, is also used in cosmetics to take care of the skin. Vitamin C is indeed a powerful antioxidant, which is why it is found in cosmetics dedicated to mature skin.

It is recognized that cosmetics containing vitamin C improve the overall structure of the epidermis. Cosmétics 27 has developed its cosmeceuticals based on the properties of vitamin C in order to offer you healthy and effective products.

What is vitamin C?

Vitamin C is a water-soluble vitamin that belongs to the chemical category of ascorbic acid.

Unlike other mammals, humans are unable to synthesize vitamin C: it is therefore our diet that allows us to provide our body with the vitamin C it needs on a daily basis. Without vitamin C, we would develop the typical disease of sailors: scurvy. Many people take vitamin C cures in order to keep their energy and reduce the feelings of fatigue that can be felt in the middle of winter.

Vitamin C is involved in the production of collagen, which forms the connective tissue of the skin, bones and ligaments. This vitamin also supports our immune system, it participates in the good healing of wounds and helps our body to assimilate the iron that we consume. 

What are the properties of vitamin C on the skin?

In cosmetics, vitamin C is an essential active ingredient, known in particular for its antioxidant power, but also for its lightening action. Vitamin C also stimulates the synthesis of collagen, responsible for the elasticity and firmness of the epidermis. 

Thanks to its antioxidant action, vitamin C neutralizes the free radicals that cause premature aging of the skin. The lightening power of vitamin C will notably help to reduce brown spots that can appear on mature skin. Cosmetic treatments containing vitamin C are therefore perfectly indicated to delay the appearance of visible signs of aging: wrinkles, fine lines, spots and dark circles.

Vitamin C is also used in cosmetics to improve the skin texture of dull complexions (especially for smokers). Thanks to its healing power, it can also be applied to repair skin exposed to the sun.

At Cosmétics 27, we use vitamin C in our Essence 27 moisturizing serum and in our Glow 27 anti-spot serum.

In Glow 27, the vitamin C is combined with a C-booster that allows it to be more easily absorbed by the skin. The vitamin C and centella asiatica will stimulate cell renewal and reduce pigmentation spots.

It is the antioxidant action of vitamin C that is used in our Essence 27 serum. This treatment helps the skin to fight against oxidative stress and to preserve it from premature aging.


 Active : Centella Asiatica

Also known as Tiger grass, Centella Asiatica is an ancient plant of the Apiaceae family, it is native to Oceania and Asia.

Centella Asiatica is an exceptional plant in many ways: it is used in cosmetics and Ayurvedic medicine. It is also a key ingredient in C27 cosmeceuticals.

What is Centella Asiatica?

In Asia, Centella Asiatica is particularly popular: it is called Gotu Hoka, Brahmi, Hydrocotyle, Pegaga, frog grass or water bowl. This plant, which grows mainly in swampy areas, can be extracted to create salves, creams, ointments as well as essential oils and infusions. 

For thousands of years, Centella Asiatica has been recognized for its numerous virtues, both for the skin and the nervous system. It is also a plant widely used in Ayurvedic medicine. The active ingredients of Centella Asiatica have been used in Asian pharmacopoeia for nearly 5,000 years: traces of the tiger herb can be found in the writings of the very first pharmacist of traditional Chinese medicine.

 The Centella Asiatica is also called "plant of longevity": the legend tells indeed that Li-Ching-Yun consumed every day the plant in salad and in infusion, he would have lived nearly 200 years.

In the 17th century, the beneficial effects of Centella Asiatica spread beyond Asia to the West. The Carthusian monks then used it to develop what will be called "the Elixir of long life".

If many stories and legends are associated with Centella Asiatica, scientists from all over the world have also studied the tiger herb. The exceptional properties of Centella Asiatica have been widely proven.

Which properties on the skin?

Scientists who have studied Centella Asiatica have highlighted its particularly virtuous active ingredients for the skin. The plant originating from Asia is now widely recognized for its repairing and regenerating properties.

Founder of Cosmetics 27 and a pharmacist by training, Michèle Evrard wanted to draw on the many virtues of Centella Asiatica to develop effective cosmetics that are good for the skin.

Centella Asiatica contains two active ingredients that are essential for healthy skin. These are highly concentrated saponosides and triterpenes that act directly on collagen synthesis.

Michèle Evrard has combined Centella Asiatica with active ingredients that complement and reinforce the plant's action. This is how Baume 27 was born: regenerating, repairing, anti-aging and anti-wrinkle care, the balm is now renowned worldwide for its visible results.

Cosmetics 27 then developed a wide range of cosmeceuticals based on the powerful active ingredients of Centella Asiatica. Moisturizing care, sensitive skin serum, anti-spot serum or even moisturizing mask and food supplements are now among the flagship products that we have developed from Centella Asiatica


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Bibliography
What are cosmeceuticals?

At M.E.SkinLab, we define a cosmeceutical product as a cosmetic inspired by the traditional pharmaceutical preparations taking from the formulation and the properties sought. Cosmetics 27 are not just cosmetic products but they are authentic treatments for the beauty and health of the skin.

Universally, skin needs focus on Hydration, Regeneration and Correction.

Cosmetics 27 « cosmeceuticals » are thought to accurately meet most expectations and needs expressed by women. Initially conceived by Michèle Evrard for her own personal need & use, they quickly met many other women’s needs! In priority: skin aging effects, loss and lack of tone, skin slackening, dull complexion, aging spots…

Cosmetics 27 are daily use products that bring nutriments and essential ingredients to the balance of the skin and its functions.


What is a serum ?

The action of the serum is to treat the skin in a powerful and efficient way and to endow it with the capacity of self-regulation and reconstitute its own defenses. The serums have now become essential to any demanding skin routine.


In order to provide the most accurate solution, Complex 27, active concentrated serums, combine to other products from Cosmetics 27 range, reinforce their efficacy and permits to create made on measure skincare preparations on demand. Nothing “complex” in Complex 27, only efficacy that skin deserves and needs intuitively.


What is Homeostasis ?

The term « Homeostasis » comes from Greek and means « maintain in good condition”.

Etymology: hómoios, « similar », and  stásis, « stability, action to keep standing.

Homeostasis is the organism capacity to maintain a relative stable state in regards to the various components in the internal environment despite the regular variations of the external environment.  

The principle of Homeostasis comes from the Indian Ayurveda traditional medicine whose one of the ground idea is to live as long as possible by preserving mental and physical health.

The cell functions comply with the concept of Homeostasis. Cosmetics 27 products maintain the skin structure in a relative equilibrium state, despite the variations of its environment.


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Use & Application tips
Order of application of the Cosmetics 27

Cosmetics 27 products are meant to act in a complementary way and are used “intuitively and instinctively”. The skin will quickly dictate what is and isn’t suitable. There is a logical order of application for our products, to guarantee better penetration and effectiveness.

Not all stages of this “regime 27” are compulsory on a daily basis, which is precisely why our approach advocates “intuition”. All our products can be used day and night.

The principle of Preparations 27 also makes it possible to blend the products and therefore the “steps”, simplifying  the routine  and optimizing product efficacy.

A daily 27 routine does not take more than 5 minutes (except for the mask which is not a daily process). Think of it as your daily “skin therapy”. The skin is subjected to many stress factors throughout the day; you owe it to your skin!

Order of application of Cosmetics 27 products


Dosage guide


Use & Application tips

How can I get a personalized advice ?

You can get a personal advice regarding the utilization of the products linked to your skin type, the different steps of application or any other enquiry.

Contact our customer service by phone at +33 1 84 16 23 62 from Monday to Friday (9 am- 6pm) or via email at : contact@cosmetics27.com