FAQs

To create a customer account on our site, follow these steps:

• Click the person icon at the top right of the home page.
• Select “Create an account”.
• Fill in the form with your personal details: name, email address and password.
• Click “Create my account”.
• You will receive a confirmation email. Click the link in the email to activate your account.

To log in to your customer account:

• Click the person icon at the top right of the home page.
• Enter your email address and password.
• Click “Log in”.
• You will be redirected to your customer dashboard.

To change your password:

• Log in to your account.
• Go to “My account”.
• Click “Change my password”.
• Enter your current password, then the new password.
• Confirm the new password and click “Save changes”.
• You will receive an email confirming that your password has been updated.

To place an order:

• Browse our site and add the items you wish to buy to your cart.
• Click the cart icon at the top right of the page.
• Check the items in your cart and click “Check out”.
• Enter your shipping and billing details.
• Choose your payment method and enter the required details.
• Confirm your order by clicking “Complete order”.

To cancel an order:

• Log in to your customer account.
• Go to the “My orders” section.
• Find the order you wish to cancel.
• Click “Cancel order” (if this option is available).
• If the cancellation option is not available, contact our customer service as soon as possible to request the cancellation.

To edit your cart:

• Click the cart icon at the top right of the page.
• You will see the list of items in your cart.
• To remove an item, click the “Remove” icon next to it.
• To change the quantity of an item, adjust the quantity.
• Once you have made your changes, you can continue shopping or proceed to checkout.