FAQs
Account
How to create your customer account?
To create a customer account on our site, follow these steps:
- Click on the character at the top right of the home page.
- Select “Create an account”.
- Fill out the form with your personal information: name, email address, and password.
- Click on “Create my account”.
- You will receive a confirmation email. Click the link in the email to activate your account.
How to log in to your customer account?
To log in to your customer account:
- Click on the character at the top right of the home page.
- Enter your email address and password.
- Click on “Log in”.
- You will be redirected to your customer dashboard.
How do I change my password?
To change your password:
- Sign into your account.
- Go to “My Account”.
- Click on “Change my password”.
- Enter your current password, then the new password.
- Confirm the new password and click “Save Changes”.
- You will receive a confirmation of your password update by email.
Order and track my order
How to order?
To place an order:
- Browse our site and add the items you wish to purchase to your shopping cart.
- Click on the shopping cart icon at the top right of the page.
- Check the items in your cart and click “Checkout”.
- Enter your shipping and billing information.
- Choose your payment method and enter the necessary information.
- Confirm your order by clicking on “Finalize order”.
How do I cancel my order?
To cancel an order:
- Log in to your customer account.
- Go to the “My Orders” section.
- Find the order you want to cancel.
- Click “Cancel Order” (if this option is available).
- If the cancellation option is not available, please contact our customer service as soon as possible to request cancellation.
How do I change my shopping cart ?
To modify your cart:
- Click on the shopping cart icon at the top right of the page.
- You will see the list of your items in the cart.
- To delete an item, click the “Delete” icon next to the item.
- To change the quantity of an item, adjust the quantity.
- Once you have made your changes, you can continue your purchase or proceed to checkout.